1st Line Service Desk Technician
|Job Title:||1st Line Service Desk Technician|
|Location:||Stockport, Greater Manchester|
|Salary:||£20000 - £23000 per annum + health, bonus, pension +|
|Contact Name:||Rishi Kukadia|
|Job Published:||December 19, 2018 16:01|
Service Desk / £20-23k / Permanent / Stockport / IT Support / Citrix / VMware
This Service desk technician role is working for one of the north wests leading IT Consultancies.
The key purpose of the job is to provide solutions to customers' more common IT problems by taking ownership of service requests with clear customer communication, and delivering exceptional levels of service through managing customer expectations
By putting the customer at the heart of everything you do and delivering an excellent IT support service with an aim for first fix solutions for the majority of your requests achieving an excellent response rate.
- Deliver exceptional customer service, first time, every time using plain English
- Handle incoming service requests through calls, email and customer portal
- Troubleshoot IT issues and problem solve effectively
- Support delivery of maintenance tasks relating to client's IT needs
- Identify incidents and escalate appropriately
- Excellent customer service skills
- Problem Solving
- Experience using a CRM system
Alongside an excellent opportunity for progression, you will be rewarded with an excellent salary, 25 days holiday, contributory pension scheme, free on-site parking, laptop and phone, and free fruit and vitamins every day!
Please send over your CV for immediate review
Service Desk / £20-23k / Permanent / Stockport / IT Support
Parity Professionals - Source, Develop, Transform
Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services.
We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position
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