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1st Line Support / Customer Support / Hertfordshire / £165pd

Job Title: 1st Line Support / Customer Support / Hertfordshire / £165pd
Contract Type: Contract
Location: Welwyn Garden City, Hertfordshire
Industry:
IT
Salary: £150 - £165 per day
Start Date: ASAP
Reference: BBBH54559_1534259089
Contact Name: Michael Hartley
Contact Email: m.hartley@parity.net
Job Published: August 14, 2018 16:04

Job Description

1st Line Support / Customer Support / Hertfordshire / £165pd

Microsoft / 1st line / infrastructure / customer service / contract / 6 months / £165pd

We are recruiting for a large pharmaceutical client who is looking for a customer service analyst to join the team on a 6 month basis and provide proactive, customer focused, face to face support to over 2,000 end users.

You should have good problem solving and people skills to make sure that users recieve timely resolutions to their IT issues.

You should also have the ability to identify reoccuring issues and challenges that the end users experience and be able to raise awareness of this to the relevant teams for further investigation.

Team working skills are critical as the role requires you to build relationships with the teams in order to be succesful.

You should have an eagerness to learn and desire to aquire new technical skills along with a curious mindset.

Experience with Google Suuite, Webex, iOS and Sharepoint is desireable however not essential as full training will be given.

Customer Service Experience is highly desireable.

1st Line Support / Customer Support / Hertfordshire / £165pd

Microsoft / 1st line / infrastructure / customer service / contract / 6 months / £165pd

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