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1st/2nd Line Support

Job Title: 1st/2nd Line Support
Contract Type: Contract
Location: Wolverhampton, West Midlands
Industry:
IT
Salary: £12.00 - £14.00 per hour
Reference: BBBH54516_1500623499
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: July 21, 2017 08:51

Job Description

1st/2nd Line Support - Contract

£12.00 - £14.00ph

1st/2nd Line Support

  • Maintain and monitor the ICT data centre infrastructure and workstation systems proactively ensuring this meets agreed service levels.
  • Carry out installation, integration, testing and maintenance of ICT data centre infrastructure and workstation systems ensuring all quality, asset management and configuration management processes are followed.
  • Liaise with line management, Service Delivery teams and Service Desk to ensure all changes are communicated and understood by colleagues and staff.
  • Update and maintain documentation for ICT data centre and workstation management procedures and the current / future ICT data centre and workstation systems architecture.
  • Provide information and reports for recharging as and when required
  • Within a Service Desk environment provide support to users, Service Desk and other ICT officers to resolve routine and complex ICT data centre and workstation systems service calls (i.e. incidents, problems and service requests).

1st/2nd Line Support - Contract

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