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2 x IT Support Analysts (2nd Line)

Job Title: 2 x IT Support Analysts (2nd Line)
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: £0.00 per annum
Start Date: 4th December 2017
Reference: BBBH55709_1510327653
Contact Name: Rachel Beattie
Contact Email: r.beattie@parity.net
Job Published: November 10, 2017 15:27

Job Description

IT x2 2nd Line Support Analyst - 5 month contract - Edinburgh - £120 per day

The Client

A public sector organisation looking for x2 2nd Line Technical Support Analysts for their customers.

The Role

The role will involve:

  • Resolve IT incidents and problems
  • Offer support and guidance on technical matters to enable delivery of their business objectives
  • Installation/removal of IT equipment
  • Re-installation of software
  • Rebuilding workstations, laptops and tablets
  • Liaise with Support Teams and external suppliers

Experience/Qualifications

  • Experience of supporting users on Windows 7/8.1 client and Microsoft Office 2010
  • Experience of Active Directory, Windows Server 2008/2012, Terminal Services, Thin Client, CISCO VPN, MS Exchange 2010 administration, SCCM, HP WebJet Admin, Supporting Tablet users, Laptop/Desktop Hardware fault diagnosis
  • 18 months experience working in an IT customer/desktop support environment

The Candidate

  • Excellent team working, communication and interpersonal skills
  • Planning, organising, and prioritising day to day tasks to deliver services on time and to agreed service outcomes

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