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2nd Line Support

Job Title: 2nd Line Support
Contract Type: Permanent
Location: Herefordshire, England
Industry:
IT
Salary: £27000 - £32000 per annum
Reference: BBBH56156_1515489484
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: January 09, 2018 09:18

Job Description

2nd Line Support - Herefordshire

£27,000 - £32,000

As a 2nd Line Support Technician you will work on assigned tickets and resolve the majority of them using your skills and experience. You will decide when issues need to be escalated, work on infrastructure projects and act as an Incident Manager should a P1 ticket come in.

As a 2nd Line Support Technician you will be responsible for;

  • Fault finding on a range of network tools, hardware and software application and ensuring that resolutions are within SLAs
  • Daily and weekly checks of the systems in place to maintain compliance with business standards
  • Maintaining detailed technical documentation to support the IT Operations function

Experience and knowledge required includes;

  • Windows Server 2003/2008 operating systems - AD DS, DNS, Sharepoint
  • Exchange Server 2007/2010
  • Active Directory
  • Service desk environment / ITIL frameworks

2nd Line Support - Herefordshire

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