2nd Line Support Engineer - Mac, Google Apps, Windows 8.1 - Contract - London - SC Cleared

2nd Line Support Engineer is currently required to work for our client in London for an initial 3 Month Contract.

Rate: £200 per day
Location: London
Duration: 3 months
Start Date: ASAP

Required skills:

• A good technical background with knowledge and experience of the following technologies: Mac OS, Windows 8.1, Google Apps, iOS, WiFi, Android, Microsoft Office 2013
• Experience of Supporting Mac's
• Experience with Google Apps
• Carry out desk side visits where appropriate
• Prioritise incidents effectively and maintain SLAs
• Support two different departments from the same service desk
• Operate the VIP service
• Build relationships with users
• A good understanding of service desk challenges
• Proven experience of using remote desktop support tools
• Proven experience of supporting more than one company from the same service desk
• Broad understanding of IT infrastructures an advantage
• A logical approach to problem solving
• Experience of working in a corporate IT service management environment

***Please note current SC clearance is required for this role***

2nd Line Support Engineer - Mac, Google Apps, Windows 8.1 - Contract - London - SC Cleared

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