Latest Opportunities


2nd Line Support Engineer SC Cleared

Job Title: 2nd Line Support Engineer SC Cleared
Contract Type: Contract
Location: London, England
Salary: £0.00 - £200 per day
Reference: BBBH55730_1510567091
Contact Name: Nicola Wartho
Contact Email: n.wartho@parity.net
Job Published: November 13, 2017 09:58

Job Description

A 2nd Line Support Engineer is currently required to work for a leading Government Organisation in London for an initial 3 Month Contract.

The 2nd Line Support Engineer will have the following skills & experience:

  • A good technical background with knowledge and experience of the following technologies: Mac OS, Windows 8.1, Google Apps, iOS, WiFi, Android, Microsoft Office 2013
  • Experience of Supporting Mac's
  • Experience with Google Apps
  • Carry out desk side visits where appropriate
  • Prioritise incidents effectively and maintain SLAs
  • Support two different departments from the same service desk
  • Operate the VIP service
  • Build relationships with users
  • A good understanding of service desk challenges
  • Proven experience of using remote desktop support tools
  • Proven experience of supporting more than one company from the same service desk
  • Broad understanding of IT infrastructures an advantage
  • A logical approach to problem solving
  • Experience of working in a corporate IT service management environment

If you are interested please send your CV or give me a call on 0208 545 6481.

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