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2nd Line Support Officer

Job Title: 2nd Line Support Officer
Contract Type: Contract
Location: Wolverhampton, West Midlands
Industry:
IT
Salary: £10 - £15 per hour
Start Date: ASAP
Reference: BBBH56521_1518097685
Contact Name: Charlotte O'loughlin
Contact Email: c.oloughlin@parity.net
Job Published: February 08, 2018 13:48

Job Description

2ND Line Support Officer

Contract. 3 Months+. Public Sector. £10-£15 p/h. Wolverhampton

2nd Line Support Officer required urgently for an inital 3 month contract with the option to extend long term at review date. The successful candidate will have good all round IT Support & knowledge.
Must be proficient in providing a full customer service experience including resolving some third line service desk queries, through to configuring and installing new equipment for customers.

Skills and Experience

  • Ability to resolve IT issues on; desktops, laptops, mobile devices, phones, thin client devices, e-tokens, networks and Printers.
  • A thorough understanding of; Microsoft Windows 7 and 10
    Microsoft Office
    Microsoft Exchange
    Microsoft Active Directory
    Microsoft Systems Centre
    A Service Desk System
  • Demonstrate an understanding of what should be recorded about an IT issue and why
  • Have the ability to communicate with IT users at all levels about IT issues of various complexities
  • Show commitment to delivering a customer focused service
  • Knowledge of service levels and how they are applied in an IT environment
  • Knowledge and understanding of information and data security
  • Knowledge of ITIL
  • Demonstrate current experience of providing support to IT users in a large and busy ICT environment (ie 2000+ users)
  • Have experience of installing hardware and software

For more information please apply now.

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