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2nd/3rd Line Support

Job Title: 2nd/3rd Line Support
Contract Type: Contract
Location: Wolverhampton, West Midlands
Industry:
IT
Salary: £12.00 - £14.00 per hour
Reference: BBBH54516_1500625139
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: July 21, 2017 09:19

Job Description

2nd/3rd Line Support - Contract

£12.00 - £14.00ph

2nd/3rd Line Support

  • Maintain and monitor the ICT data centre infrastructure and workstation systems proactively ensuring this meets agreed service levels.
  • Carry out installation, integration, testing and maintenance of ICT data centre infrastructure and workstation systems ensuring all quality, asset management and configuration management processes are followed.
  • Liaise with line management, Service Delivery teams and Service Desk to ensure all changes are communicated and understood by colleagues and staff.
  • Update and maintain documentation for ICT data centre and workstation management procedures and the current / future ICT data centre and workstation systems architecture.
  • Provide information and reports for recharging as and when required
  • Within a Service Desk environment provide support to users, Service Desk and other ICT officers to resolve routine and complex ICT data centre and workstation systems service calls (i.e. incidents, problems and service requests).

Experience in;

Service scope including, but not limited to the Servers,Backup/Restore (e.g. Symantec), Microsoft Active Directory, Microsoft Exchange, Blackberry BES, Centralised Storage (e.g. Netapp, IBM), Anti Virus systems (e.g. McAfee), Print Management Systems (e.g. SafeCom), software deployment (e.g. SCCM, Microsoft Deployment Toolkit), virtualisation (E.g. VMWare and Hyper-V) and Workstation Systems (e.g. Microsoft Windows, App-V, Terminal Services RDSH, RES Powerfuse, Quest vWorkspace, Windows Client OS, Wyse Thin Client, Encryption, WSUS patching), Mobile Device Management Solutions and Services, Microsoft/Cisco Unified Communications software

2nd/3rd Line Support - Contract

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