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3rd Line Engineer

Job Title: 3rd Line Engineer
Contract Type: Permanent
Location: Stockport, Greater Manchester
Industry:
IT
Salary: £35000 - £40000 per annum + health, bonus, pension +
Start Date: ASAP
Reference: BBBH59143_1540481398
Contact Name: Rishi Kukadia
Contact Email: r.kukadia@parity.net
Job Published: October 25, 2018 16:30

Job Description

3rd Line Engineer / £35-£40k / Permanent / Stockport / CITRIX / VMware

This 3rd line engineer role is working for one of the north wests leading IT consultancies.

We are working closely with the company to help expand and strengthen their workforce and help push them forward and solidify them as the best Managed IT services and IT solutions company in the entire North West. Including Fully/Partially Funded training and commitment to develop your career

The key purpose of the job is to deliver first class technical services and support to customers', medium and large scale organisations based predominantly in the UK and northern Europe, with some further afield. The role is responsible for helping deliver managed services and projects and taking responsibility for ensuring the customer's IT is working securely and reliably.

The successful candidate will be working with a great team of customer facing technology consultants with a wide breadth of knowledge and skills in various solutions.

3rd Line Engineer / £35-£40k / Permanent / Stockport / CITRIX / VMware

Required-

  • Citrix
  • VMware
  • Hands on practical experience

Key Responsibilities

  • Deliver exceptional customer service, first time, every time using plain English
  • Handle escalated technology issues and alerts from customers via our service desk team
  • Troubleshoot IT issues and problem solve effectively; getting to the root cause
  • Support delivery of maintenance tasks relating to client's IT needs
  • Identify incidents and manage them appropriately, including reporting
  • Handle and document change management for all clients
  • Process development and continual improvement

Company Benefits-

  • 25 days paid leave + Bank Holidays
  • Contributory Pension Scheme
  • Company sick pay (after qualifying period)
  • Free independent financial wellbeing advice when you join us
  • Tailored personal development plans and career journey planning
  • Fully/Partially Funded training and commitment to develop your career
  • Free parking
  • Laptop & company mobile phone
  • Environment that focuses on your wellbeing and work enjoyment

3rd Line engineer / £35-£40k / Permanent / Stockport / CITRIX / VMware

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