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3rd Line Support - Glasgow - 2 - 3 Months

Job Title: 3rd Line Support - Glasgow - 2 - 3 Months
Contract Type: Contract
Location: Glasgow, Scotland
Industry:
IT
Salary: Negotiable
Start Date: ASAP
Reference: BBBH60915_1560354137
Contact Name: Yana Yovkova
Contact Email: y.yovkova@parity.net
Job Published: June 12, 2019 16:42

Job Description

3rd Line Support (EUC) - Glasgow - 2 - 3 Months

Our Glasgow based client is seeking a EUC 3rd line Support Analyst who will be responsible for providing support on all aspects of the EUC Windows 7 environment including Active Directory, Build creation and management, patching and software packaging and deployment.

You will respond to incidents and request allocated to the team within the Service Now systems and work with project teams to implement new or improved services with the end user computing space.

Essential

  • HNC or SCQF Level 6 or equivalent in an IT related subject
  • ITIL Foundation
  • Knowledge and experience in End User Computing environment support
  • Understanding of the key EUC components such as:
    • Build creation and management
    • End user device patching
    • AD
    • Software packaging and deployment
  • Knowledge and experience of SCCM

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