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3rd Line Support Specialist

Job Title: 3rd Line Support Specialist
Contract Type: Contract
Location: Milton Keynes, Buckinghamshire
Industry:
IT
Salary: £375 - £400 per day
Reference: BBBH56072_1513252714
Contact Name: Cameron De Souza
Contact Email: c.desouza@parity.net
Job Published: December 14, 2017 11:58

Job Description


3rd Line Support Specialist
£375-£400 Per day
6 month contract
one of our key clients are looking for a 3rd line support specialist.

Essential

Technical Background:

  • Experience of below in an enterprise environment.
  • MS Windows 2003/2008 Server Certified
  • VMware Certified VCP Specialist
  • Citrix Certified CCA/CCE
  • MS Exchange and Lync ,
  • MS SharePoint Knowledge
  • Active Directory GP OU and configuration and permissions of user and workstation, Servers.
  • Experience of Storage Platforms
  • .



Service Delivery:

  • Experience in working alongside many aspects of the ITIL3 environment, such as release to production, problem and change management.
  • The ability to take a complex problem and drive through to the end goal.
  • Strong analytical ability where trouble shooting scripted on-boarding processes.
  • Strong organisational and prioritisation skills with the ability to deliver.
  • The ability to create and support Operational Process documentation.
  • The ability to create and manage Operational Acceptance Criteria.
  • Good problem solving and analytical skills.
  • Good interpersonal and communication skills and an excellent team player.
  • Well organised and able to work under pressure to achieve to tight deadlines.



Desirable

  • Experience of working within an Information Technology Infrastructure Library (ITIL v3) support environment.
  • Knowledge of IT Service Management toolsets i.e. HP OVSD and HP Service Manager (SM9)


Operating Infrastructure:

  • MCP/MCSE accreditation.
  • MCSA - accreditation.
  • VM Ware - accreditation.
  • ITIL accreditation.
  • Netapps - Knowledge
  • Experience of Service Desk toolsets
  • Citrix accreditation.
  • Foundation certificate in ITIL Service Management


Please only apply if you have the essential skills

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Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.