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3rd Line Support

Job Title: 3rd Line Support
Contract Type: Contract
Location: Milton Keynes, Buckinghamshire
Industry:
IT
Salary: £300 - £390 per day
Reference: BBBH55447_1507904113
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: October 13, 2017 15:15

Job Description

3rd Line Support - Contract - Milton Keynes

6 Month Contract

SC level Security Clearance is a must - this will need to be current and valid.

Third Line Support

As a Third Line Support you will provide third line technical diagnostics and resolutions of all incidents and service requests across the business.

As a Third Line Support you will be responsible for;

  • Providing a professional, integrated and effective platform support service to customers and internal delivery teams.
  • Collecting, producing and sharing documentation.
  • Creating process designs and other similar documentation.
  • Leading training sessions and other meetings with internal teams and FCO Members.
  • Contributing to the production of Management Information / internal KPI reports (when required), and Knowledge Based Articles.
  • Building strong working relationships with customers and internal support staff, managing expectations and escalations accordingly, working with honesty and integrity at all times.

Successful experience and knowledge required;

  • MS Windows 2003/2008/2012 Server,
  • MS SharePoint 20XX: 07/10/13/16
  • MS SQL 2008R2/2012
  • MS Dynamics CRM 2011/2014
  • MS Office 365
  • IIS
  • .Net web applications
  • Active Directory GP OU and configuration and permissions of user and workstation, Servers.
  • Experience of Virtual Environments
  • Experience in working alongside many aspects of the ITIL3 environment, such as release to production, problem and change management.
  • The ability to take a complex problem and drive through to the end goal.
  • Strong analytical ability where trouble shooting scripted on-boarding processes.
  • Strong organisational and prioritisation skills with the ability to deliver.
  • The ability to create and support Operational Process documentation.
  • The ability to create and manage Operational Acceptance Criteria.
  • Well organised and able to work under pressure to achieve to tight deadlines.
  • Good problem solving and analytical skills.
  • Good interpersonal and communication skills and an excellent team player.

3rd Line Support - Contract - Milton Keynes

6 Month Contract

SC level Security Clearance is a must - this will need to be current and valid.

Third Line Support

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.