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Administrative Support, Newport, 3-Months, £12.50P/H

Job Title: Administrative Support, Newport, 3-Months, £12.50P/H
Contract Type: Contract
Location: Newport, Wales
Salary: Up to £12.50 per hour
Start Date: ASAP
Reference: BBBH56600_1520347834
Contact Name: Andrew Grist
Contact Email: a.grist@parity.net
Job Published: March 06, 2018 14:50

Job Description

Administrative Support, Newport, 3-Months, £12.50P/H

Multiple positions for Administrative Support staff, who have strong backgrounds answering queries from customers and responding in a timely and respectful manner. Queries may be face to face, via telephone and/or systems interaction. Clarifying the customer's needs and deciding the appropriate approach to answering queries whilst managing their expectations will be required to ensure customer needs are met.

Day to day duties may involve:-

- Dealing with allocated staff queries and requests covering: sickness absence, Atlas HR notifications, maternity, paternity, pensions, recruitment and procurement etc escalated from the Service desk and telephone calls
- Updating calls effectively to document responses
- Apply the Policy guidance to action updates to calls through the online process
- Providing administrative support for CF functions eg. Maintaining HR staff files and records
- Issuing offer letters and contracts to successful candidates
- Facilitating interviews and checking security documents
- Procurement services e.g. raising and receipting purchase orders
- Answering calls and queries to the Customer Contact Centre

To be successful for the role you will experience with: -

  • Communicating with customers understanding their requests/ escalating issues/gathering information in order to answer queries/building knowledge to answer queries promptly
  • Making effective decisions
  • Follow appropriate decision criteria/investigate gaps in information provided / seek clarification when required
  • Leading and communicating
  • Be clear in communication face to face/telephone or via email
  • Collaborating and partnering
  • Actively work to contribute to the work of the whole team/ seek help when needed to complete work
  • Working in an organized manner to deliver on time and to standards set/work with energy and pace to get work done/remain focused on delivery/maintain a consistent performance

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