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Avaya IP office engineer

Job Title: Avaya IP office engineer
Contract Type: Permanent
Location: Kirkintilloch, East Dunbartonshire
Salary: £30000 - £35000 per annum
Start Date: ASAP
Reference: BBBH59813_1547117097
Contact Name: Rhys Jones
Contact Email: r.jones@parity.net
Job Published: January 10, 2019 10:45

Job Description

Avaya IP Office Engineer - Kirkintilloch

(Salary dependent on experience + Car + Fuel Card + Laptop & Mobile Phone provided)

As an Avaya IP Office Engineer you will be responsible for co-ordinating, installing, testing and troubleshooting of Avaya IP Office solutions, ensuring the highest level of customer service for our clients.


  • 4 years' experience installing and supporting Avaya IP Office systems.
    • Any knowledge if Unify, Panasonic, Samsung or similar would be advantageous.
  • Ability to implement and support IP Office 500/Server Edition Platform - including One-X Portal, Voicemail Pro, IPOCCand all associated applications.
  • A strong working knowledge of SIP trunks and SIP service providers.
  • Familiarity with Gamma SIP trunks and Horizon hosted VOIP service.
  • Knowledge of Xima Chronicall call logging software.
  • Excellent troubleshooting and diagnostics ability.
  • Avaya implementation qualifications ACSS/ACIS.
  • Ability to work independently as well as in teams.
  • A valid UK driving license.
  • Willingness to work flexibly including abroad, out-of-hours and weekends.


  • To carry out installations and maintenance work to customer telephony solution, ensuring everything done is with the customer as central focus.
  • Coordinating, installing, testing, and troubleshooting of Avaya IP solutions.
  • Updating documentation with site specific information.
  • Learn and improve through self-learning and attending manufacturer led training courses.

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