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Business Analyst - Customer Experience

Job Title: Business Analyst - Customer Experience
Contract Type: Contract
Location: Coventry, West Midlands
Industry:
Salary: £500 - £550 per day
Start Date: asap
Reference: BBBH59610888_1544185792
Contact Name: Charlotte O'loughlin
Contact Email: c.oloughlin@parity.net
Job Published: December 07, 2018 12:29

Job Description

Business Analyst - Customer Experience Transformation Programme

Contract. Coventry. 6 Months + (extension) Government. £500 Per day +

Business Analyst required in Coventry. You will work on the Customer Experience Transformation Programme - The purpose of the Customer Experience Programme is to improve products and services - making them easier and faster to use.

The role

  • Create the first set of high level customer user needs and personas
  • Build on user research work done by other teams
  • Document high level user needs for key customer groups, understand how well those needs are currently met and create first customer personas for the programme.
  • Make recommendations on how to can deliver improved, more efficient user-centred services
  • Look at the technology transformation work being carried out by the Service to identify how this new technology can deliver the programme's aims to put our user needs first, yet deliver more consistent, efficient services. The systems in scope include: a single CRM system, a single data model, an API gateway and digital first, self-serve support tools.
  • create early prototypes to bring this work to life - Take a few of the core user needs and develop prototypes to show how new services might look if we were to take advantage of the opportunities the technology transformation work will bring.

For more information please apply now.

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