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Business Analyst - ITIL

Job Title: Business Analyst - ITIL
Contract Type: Contract
Location: Coventry, West Midlands
Salary: £0.00 per annum
Reference: BBBH54314_1500287386
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: July 17, 2017 11:30

Job Description

Business Analyst - Coventry - ITIL - 3 Months

As a Business Analyst you will be responsible for the following;

  • Capture and define how both teams (D&T and IT Group) use the ServiceNow tool for each ITIL area.
  • Change Management
  • Gap analysis
  • Process Mapping
  • Gather information via workshops and 1 to 1s.This will require facilitation of a series of workshops
  • Consolidate and document outputs of discovery documentation, workshops and 1 to 1s
  • Map and document processes including work flow diagrams
  • Draft and agree new joint workflows and processes
  • Apply Information Technology Infrastructure Library (ITIL) practices to ensure IT service management processes are aligned
  • Carry out project management activity to keep project on track, working in conjunction with supplier and Product owner

Business Analyst - Coventry - ITIL - 3 Months

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