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Business Analyst - ITIL - ServiceNow

Job Title: Business Analyst - ITIL - ServiceNow
Contract Type: Contract
Location: Coventry, West Midlands
Salary: £0.00 per annum
Reference: BBBH54314_1501085036
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: July 26, 2017 17:04

Job Description

Business Analyst - Coventry - ITIL - ServiceNow 3 Months

As a Business Analyst you will be responsible for the following;

  • Capture and define how both teams (D&T and IT Group) use the ServiceNow tool for each ITIL area.
  • Change Management
  • Gap analysis
  • Process Mapping
  • Gather information via workshops and 1 to 1s.This will require facilitation of a series of workshops
  • Consolidate and document outputs of discovery documentation, workshops and 1 to 1s
  • Map and document processes including work flow diagrams
  • Draft and agree new joint workflows and processes
  • Apply Information Technology Infrastructure Library (ITIL) practices to ensure IT service management processes are aligned
  • Carry out project management activity to keep project on track, working in conjunction with supplier and Product owner

You must have experience in ITIL, ServiceNow or Service Delivery Management

Business Analyst - Coventry - ITIL - 3 Months

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