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Business Analyst / Business Process Analyst - Digital, Customer

Job Title: Business Analyst / Business Process Analyst - Digital, Customer
Contract Type: Contract
Location: Barrhead, East Renfrewshire
Salary: £350 - £420 per day
Start Date: April 2018
Reference: BBBH56903_1521643546
Contact Name: Emily Cotterill
Contact Email: e.cotterill@parity.net
Job Published: March 21, 2018 14:45

Job Description

Business Analyst / Business Process Analyst - Digital Experience, IT Enablement

6 months - Barrhead / Glasgow

Experienced Business Analyst / Business Process Analyst required to work on an exciting array of projects related to both customer digital experience and IT and digital enablement within a public-sector client.

Your remit will include working with colleagues from digital experience, customer services, business and the PMO teams to improve and standardise the approach to delivery of digital services. It will also include working with IT, and Enterprise Architect and other stakeholders on improving digital and IT enablement in areas such as IT service management, problem management and release and deployment.

Essential Skills

  • Experience of undertaking methodical investigations to determine business requirements and supporting the design of effective business process through improvements in information management practices and procedures
  • Able to work closely with all relevant stakeholders and external partners to provide a highly effective analytic function
  • Able to undertake impact assessments to identify operational and technical gaps in operating process, functionality and operating models and to ensure that improvement recommendations are sound
  • Able to identify and define improvement opportunities and potential business benefits and document these formally
  • Evidence of facilitating requirement capture workshops that define needs that can be translated into business requirements
  • Production of business cases that inform on the expected business benefits of new initiatives
  • Able to present data or intelligence to different audiences with confidence and in an easily accessible way
  • Experience of creating and updating documentation e.g. business process maps, integration maps, overall systems maps, roadmaps, user stories, business cases and specifications to ensure they are of high quality


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