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Business Analyst / Transformation / Nottingham / £35000

Job Title: Business Analyst / Transformation / Nottingham / £35000
Contract Type: Permanent
Location: Nottingham, Nottinghamshire
Industry:
IT
Salary: Up to £35000.00 per annum + Bonus, Pension, etc
Start Date: ASAP
Reference: BBBH56769_1528278368
Contact Name: Ryan Gladding
Contact Email: r.gladding@parity.net
Job Published: June 06, 2018 10:46

Job Description

Business Analyst / Transformation / Contact Centre / Change / Nottingham / £35k

Leading general insurer are looking to expand, again in to the Business Transformation team. They require a BA to work on a number of client projects.

Your main role:

Tasks:

  • Look at and review operational processes in order to make or suggest improved efficiencies
  • Regularly engage and work closely with stakeholders to understand organisation structures, processes and procedures in order to develop optimum solutions and defined requirements
  • Understand business requirements and key implications, and be able to 'walk through' your analysis and recommendations to all areas of the business
  • Own the business requirement management process from inception through IT development and test and help transition in to new and existing business operations and processes
  • The ability to construct quality business cases, with confidence and gravitas to present to senior stakeholders when required
  • Deliver workshops and meeting facilitation to offer project management skills for non IT related projects
  • Conduct impact assessments with key operational stakeholders to highlight highlighting risk and benefits of change in the Contact Centres

Experience Needed:

  • Experience of working within a contact centre preferred, but candidates who have a variety of experience and accustomed to similar fast paced environments will be considered
  • Strong requirements gathering & documentation skillset, with proven experience of documenting business requirements effectively
  • Previous Business analysis experience will be essential having worked on multiple projects/programmes
  • Solid stakeholder management and proven customer focus skills along with being a great communicator
  • Comprehensive knowledge of business analysis tools and techniques


Benefits:

  • 25 days holiday allowance, plus all bank holidays
  • Enhanced pension scheme
  • Free life assurance
  • Great local employee discounts at shops, restaurants and gyms
  • Ongoing Wellbeing programme that includes subsidised massages, fresh fruit deliveries and a busy sports and social programme!
  • City Centre Location
  • Free tea & coffee for all employees
  • Free WiFi

Please forward your CV directly for a discussion around this opportunity and the client.

Business Analyst / Transformation / Contact Centre / Change / Nottingham / £35k

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