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Business Data Analyst - Customer Experience - £250pd - 6 months

Job Title: Business Data Analyst - Customer Experience - £250pd - 6 months
Contract Type: Contract
Location: Glasgow, Scotland
Salary: Up to £250 per day
Start Date: ASAP
Reference: BBBH57530_1526490422
Contact Name: Emily Cotterill
Contact Email: e.cotterill@parity.net
Job Published: May 16, 2018 18:07

Job Description

Business Data Analyst - Customer Experience, Business Improvement - 6 months
Glasgow - £250 per day

Self-motivated Business Data Analyst required to work with a utilities client in a key role identifying and driving customer experience and business improvement activities

The successful candidate will be responsible for working with the business to develop and drive new improvement activities and will be required to undertake analysis of qualitative and quantitative data to quantify potential benefits and to validate the effort required to make an impact. They will also to facilitate workshops with the business and carry out gap analysis to highlight where additional specific improvement activities are required.

Essential skills:

  • Excellent data management and analytical skills.
  • Excellent interpersonal and stakeholder management skills, with the ability and confidence to communicate and build relationships with stakeholders at all levels of the organisation. Able to communicate and articulate complex analysis.
  • Experience of report writing, and ability to think logically and interpret complex technical information.
  • Strong IT skills particularly Excel.
  • The nature of the role will require some travel to other locations across Scotland, a full driving licence is therefore required.

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