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Capacity Planning and Forecasting Analyst - 3 months

Job Title: Capacity Planning and Forecasting Analyst - 3 months
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: £145 - £200 per day
Start Date: ASAP
Reference: BBBH59977BH_1549368049
Contact Name: Billy Henchy
Contact Email: b.henchy@parity.net
Job Published: February 05, 2019 12:00

Job Description

Capacity Planning and Forecasting Analyst - 3 months

An exciting opportunity for an experienced Planning Analyst to work for a public sector organisation in Edinburgh. You will be heavily involved with roster design, workforce design and forecasting.

Essential Skills:

  • Previous experience developing clear and concise capacity information reports with statistical analysis
  • Experience of contact centres within an operational environment
  • Can demonstrate successful partnership working through collaboration and competition Strategic business planning experience e.g. Erlang C, planning models, shrinkage management
  • Experience of forecast modules within WFM software
  • Significant knowledge and use of Data Warehouse Systems
  • Excellent knowledge of extracting data from SQL Server
  • Can demonstrate advanced Microsoft Excel skills. Strong analytic, and critical reasoning skills and capable of effective problem solving
  • Able to assess risks, anticipate difficulties and successfully address them
  • Knowledge of call centre MI requirements
  • Evidence and grasp of business planning methodologies
  • Able to build rota patterns against demand requirements within agreed schedule fit parameters

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