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Complaints Officer

Job Title: Complaints Officer
Contract Type: Contract
Location: London, England
Industry:
Salary: £0.00 - £22.00 per hour
Start Date: ASAP
Reference: BBBH59328_1541701820
Contact Name: Paul Spooner
Contact Email: p.spooner@parity.net
Job Published: November 08, 2018 18:30

Job Description

Our healthcare client requires a Complaints Officer to work onsite in London

Complaints Officer - London - Healthcare - £22.00 per hour - Inside IR35

Duties and Responsibilities:

  • Receiving and analysing complaints, identifying the concerns raised and the outcome sought by the complainant.
  • Maintaining up-to-date knowledge about best practice in complaints handling,
  • Taking (and where appropriate resolving) complaints over the telephone
  • Assessing complaints as to their severity and complexity and assigning a triage category so that complaints follow an appropriate resolution stream and identifying complaints that are linked to other investigations or that might require the input of the claims and inquests team.
  • Monitoring the progress of complaints using and administering a regular review system and prompting investigators and Directorate Management Teams as appropriate.
  • Maintaining and keeping up-to-date paper and electronic complaints files in compliance with Trust policy and Data Protection law.
  • Managing complainants' expectations, and keeping complainants regularly updated on the progress of their complaints.
  • Co-ordinating responses to individual complaints from receipt to resolution, ensuring that each complaint received is listened to, understood, properly considered, appropriately responded to in a timely manner and learnt from.

Please forward CVs or call on 0208 171 1646

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