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Customer Advisor -call centre Advisor

Job Title: Customer Advisor -call centre Advisor
Contract Type: Contract
Location: Coventry, West Midlands
Industry:
Salary: £0.00 per annum
Reference: BBBH5443511113333_1499948913
Contact Name: Cameron De Souza
Contact Email: c.desouza@parity.net
Job Published: July 13, 2017 13:28

Job Description

Customer Adviser - 9 Months - Coventry - Contract



Role

  • Deliver a responsive professional high volume telephone and email query management service to employers and providers relating to funding, policy, business applications and all other agreed activity.
  • Respond to enquiries from service users within 5 working days; utilise a range of tools and resources to minimise referrals to Tier 2 resolvers.
  • Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre
  • Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre.

Skills

  • Open and approachable management style;
  • Excellent analytical skills;
  • Excellent verbal and written communication skills;
  • Experience within a face paced customer facing environment;
  • Enthusiastic and driven individual;
  • Willing to use own initiative;
  • Ability to translate policy into an operational context;
  • Able to work independently and as part of a team;
  • Strong IT skills.

If you have the relevant experience and Skills please apply

Please note this role is inside IR35

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.