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Customer Care Co-ordinator

Job Title: Customer Care Co-ordinator
Contract Type: Contract
Location: Welwyn Garden City, Hertfordshire
Industry:
Salary: £10 - £10.35 per hour
Reference: BBBH56935_1523359527
Contact Name: Ciara Murphy
Contact Email: c.murphy@parity.net
Job Published: April 10, 2018 12:25

Job Description


Customer Care Co-ordinator
Primary Responsibilities:

  • To process customer orders promptly and accurately within the required timeframes.
  • Customers include: Retail chemists/ Wholesalers / Dispensing doctors/Hospital pharmacies/ Outsourced pharmacies/ Home Healthcare and Compounders
  • To handle and respond to customer queries and enquiries promptly, politely and effectively to defined Departmental Standards


Desirable Knowledge and Experience

  • Experience of working within a customer services environment, ideally in the pharma industry
  • Query management, negotiating skills and complaint handling
  • Cross team working
  • Previous SAP and query management systems experience
  • MS Office: Google Mail, Word and Excel



Please send through your CV and i can give you a call with further information

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