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Customer Experience Support

Job Title: Customer Experience Support
Contract Type: Permanent
Location: Milton Keynes, Buckinghamshire
Industry:
IT
Salary: £180 - £200 per day
Start Date: ASAP
Reference: BBBH58287_1533138717
Contact Name: Ciara Murphy
Contact Email: c.murphy@parity.net
Job Published: August 01, 2018 16:52

Job Description

SC Cleared Customer Experience Support

SC Cleared Customer Experience Support / 6 Months / £200p/d / Milton Keynes

Looking for a Customer Experience Support to support the implementation of the new Customer Experience Strategy.

Role Duties

  • A key position to support the corporate Customer Experience Team ensuring feedback (quantitive and qualitative) from the customer surveys is accurately recorded and reported.
  • Supporting the monthly reporting to the Executive Board
  • Developing the use of the existing excel tools to increase automation.
  • Ensuring smooth transfer of data to new CRM tool


Experience Required

  • A good understanding of SalesForce CRM and Microsoft Office
  • Producing dashboards within CRM and using these and other Microsoft office data to produce reports
  • Experienced in the use of Excel including pivot tables, linking data from different spreadsheets, producing relevant, user friendly dashboards and reports. Eye for detail ensuring accuracy and good presentation


For this role you must have current SC Clearance

For More Information please send through your CV

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