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Customer Journey Manager / Business Transformation £350+

Job Title: Customer Journey Manager / Business Transformation £350+
Contract Type: Contract
Location: Chatham, Kent
Industry:
IT
Salary: £350 - £450 per day
Start Date: ASAP
Reference: BBBH60792_1557938556
Contact Name: Ryan Gladding
Contact Email: r.gladding@parity.net
Job Published: May 15, 2019 17:42

Job Description

Customer Journey Manager / Business Transformation £350+

Customer Journey / Insight / Analytics / Transformation / Kent / £350+

We are recruiting a 6 month interim position for a customer experience manager / specialist who will be partnering internal and external stakeholders to shape and influence strategic customer experience and insight initiatives. A key player in the Business Transformation team, you are here to be a customer experience SME with extensive subject matter expertise around the Voice of the Customer.

Leading the design, creation and implementation of transformational customer experiences
that deliver at every touchpoint across the business


* Maintaining involvement at every touchpoint within the customer journey to ensure they
receive the best experience, both for now and for the future
* Understanding and prioritising the pinch points in the customer experience, deep diving
into problem areas, where process transformation could aid and assist
* Advising on and coordinating proposed changes to customer journeys, understanding any
risks, systems changes and training needs throughout
* Working with stakeholders and the network of Business Partners across the organisation to
ensure the successful delivery of the customer strategy, being the uncompromising force
in ensuring a sharp focus on the customer is maintained
* Providing specialist advice, coaching and development across the business, but particularly
within the Customer team, ensuring the ethos of the Customer Strategy is delivered into
operational actions and performance

Customer Journey Manager / Business Transformation £350+

Customer Journey / Insight / Analytics / Transformation / Kent / £350+

Parity Professionals - Source, Develop, Transform

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