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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Contract
Location: Leeds, West Yorkshire
Industry:
Salary: £90 - £100 per day
Reference: BBBH54978_1504523431
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: September 04, 2017 12:10

Job Description

Customer Service Advisor - 6 Month Contract - Leeds

£90.00 - £100.00 pd Inside IR35

Customer Service Advisor

As a Customer Service Advisor you will be responsible for;

  • Delivering a responsive professional high volume telephone and email query management service to employers and providers relating to funding, policy and business applications
  • Responding to enquiries from service users within 5 working days; utilise a range of tools and resources to minimise referrals to Tier 2 resolvers
  • Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre
  • Develop expertise within a lead are; utilise digital platforms such as SharePoint to share knowledge across the Service Centre and cascade information to colleagues from internal webinars
  • Accurately report progress on query resolution via Service Now
  • Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre

You will provide a professional response to a high volume of telephone and email queries across the management service for employers and providers relating to funding, policy, business applications and all other activities.

Customer Service Advisor - 6 Month Contract - Leeds

For more information please apply.

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