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Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Permanent
Location: Worcestershire, England
Industry:
Salary: £16000 - £16788 per annum + 20% Shift Bonus
Reference: BBBH57044_1522934312
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: April 05, 2018 14:18

Job Description

Customer Service Officer - Permanent - Worcestershire

£16,788 + 20% shift bonus

Weekday, weekend and night shift work

As a Customer Service Officer you will be responsible for;

  • To receive and record as appropriate requests for service and maintain accurate contact / incident records on Force systems, resolving at first point of contact where necessary.
  • To make an initial assessment of the threat, risk, harm and vulnerability of the service request, to grade within Force guidelines / National Standards utilising intelligence information, and find a suitable resolution route at the first point of contact in order to support community safety and Force crime reduction objectives.
  • To complete crime reports in full where there are no further lines of enquiry or partial completion when further investigation is required.
  • To review, assess and update IT records and intelligence systems in accordance with Force policy, Management of Police Information (MoPI) and national guidelines.
  • To provide timely updates to victims and witnesses and, if the initial response times are unable to be met, update and inform them about the next steps.
  • To maintain standards for security of information in accordance with Force guidelines, National Standards and UK legislation.
  • To communicate accurate information to external organisations whilst

Customer Service Officer - Permanent - Worcestershire

£16,788 + 20% shift bonus

Weekday, weekend and night shift work

Parity Professionals - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services.

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