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Customer Support Engineer / Sharepoint / London / to £56,000

Job Title: Customer Support Engineer / Sharepoint / London / to £56,000
Contract Type: Permanent
Location: London, England
Salary: £50000 - £56000 per annum + Bonus
Start Date: ASAP
Reference: BBBH55474_1508319660
Contact Name: Ryan Gladding
Contact Email: r.gladding@parity.net
Job Published: October 18, 2017 10:41

Job Description

Customer Support Engineer / Sharepoint / London / to £56,000

This exciting, central London based workflow automation software company are recruiting a Senior Customer Support Engineer to tackle everything from basic business functions to company-wide processes. The business are growing rapidly, they're a leader in their category, an employer of choice, and a recent entry in to the top 25 Small businesses to work in the UK!

About the role
The client are seeking an outstanding Senior Customer Support Engineer, focused on the overall success of their customers and partners. You will drive impact through collecting relevant data required to effectively troubleshoot and understand how the customers are using their products. You will seeks to ensure all SLAs are met and that each customer has a positive experience with the client. You will be inspired to mentor and support the Customer Support Engineers within region, ensuring they are consistently focused on growing the knowledge of the teams and play a key role in contributing to the overall success of the Customer Support team.

  • Demonstrate the values in all areas of your role.
  • Be able to communicate internally and externally using clear spelling and grammar, understandable logic flow and explanations customized to the customer's ability.
  • Replicate problems reported by customers on Virtual Machines, confirm whether behaviour is unique to Nintex and document all results.
  • Participate in Knowledgebase Article creation and approval.
  • Complex troubleshooting including advanced SharePoint configuration: AAMs, Network Load Balancing, Managed Services Configuration, SQL database layout and queries.
  • Form a highly technical specialty: examples including Development skills in JavaScript, C++, .NET, SQL Server knowledge or something that will help bridge the gap between Support and Development
  • Be an internal escalation point before a case is moved to development including the ability to identify the customer impact, the customer base impact, and how to prioritize.
  • Create detailed scenario-based documentation
  • Develop and deliver subject specific training for global support team focused on expanding core knowledge.

About you

  • Proven success in a similar support role, in a Microsoft based environment
  • Microsoft SharePoint 2007, 2010 or 2013 knowledge and experience
  • Intellectual curiosity and a readiness to learn new technologies at lightening-speed
  • Exemplary verbal and written communication skills
  • Commitment to providing an exceptional experience to customers
  • Creative and methodical problem solving skills
  • MCSE/MCSA certifications are highly desired
  • 6+ years' experience in a Technical Support team providing support for on premise or SaaS solutions
  • Minimum of 12 months' experience in an SE II role or 24 months' experience as a SharePoint developer

They offer

  • An awesome team of people to work with in a new modern office based in Central london.
  • Access to the latest and greatest technology
  • Personal and career development
  • A company that genuinely cares about you
  • Flexibility to work in the way that brings out the best in you
  • The ability to do what you love, in an environment that supports you
  • Mobile phone and internet allowance
  • Total rewards benefit programme

Please do not hesitate to get in toucha nd forward your CV to me directly via this advert.

Customer Support Engineer / Sharepoint / London / to £56,000

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