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Delivery Manager- Agile

Job Title: Delivery Manager- Agile
Contract Type: Contract
Location: Coventry, West Midlands
Salary: £0.00 per annum + Competitive Rate
Reference: BBBH55332_1507627727
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: October 10, 2017 10:28

Job Description

Delivery Manager - 6 month Contract - Coventry

As a Delivery Manager you will support consolidation workstream have designed the future customer support service and completed a business case with a delivery approach for transforming of existing customer support capability.

As a Delivery Manager you will be responsible for;

  • Develop a digital self service support capability with automation in mind - designed and developed in a user-centric fashion.
  • Develop a technical service requirement and procure a scalable support platform and integrate it with customer support portal and back end customer support console
  • Replace legacy and re-introduce CRM system and organise necessary legacy data migration process and integration with existing ITSM service and the support platform (above)
  • Consolidate and abstract support know-how into a knowledge base
  • Redesign support model across all support tiers
  • Development of product backlogs and a prioritised view of all delivery activities across the alpha workstream
  • Delivery management of respective project activities
  • Participation in Scrum of Scrums, and contribution to Agile Portfolio Management Community of Practice
  • Supporting other team members in adoption of Agile practices

To be a successful candidate you will require knowledge and experience in;

  • Demonstrate a proven track record in support transformation space
  • Demonstrate scrum master and agile delivery management expertise
  • Demonstrate a technical expertise around back office support solutions, CRMs, ITSMs and digital self-service support platforms
  • Demonstrate excellent stakeholder management skills
  • Demonstrate experience in operating both in private and public sector ideally in customer experience management or customer support space

Delivery Manager - 6 month Contract - Coventry

Parity - Source, Develop, Transform

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