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Delivery Manager

Job Title: Delivery Manager
Contract Type: Contract
Location: Coventry, West Midlands
Industry:
IT
Salary: £0.00 per annum + Competitive Rate
Reference: BBBH55332_1507042874
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: October 03, 2017 16:01

Job Description

Delivery Manager - 3 month Contract - Coventry



As a Delivery Manager you will support consolidation workstream have designed the future customer support service and completed a business case with a delivery approach for transforming of existing customer support capability.

As a Delivery Manager you will be responsible for;

  • Developing a digital self service support capability with automation in mind - designed and developed in a user-centric fashion.
  • Developing a technical service requirement and procure a scalable support platform and integrate it with customer support portal and back end customer support console
  • Replacing legacy and re-introduce CRM system and organise necessary legacy data migration process and integration with existing ITSM service and the support platform (above)
  • Consolidate and abstract support know-how into a knowledge base
  • Redesigning support model across all support tiers

To be a successful candidate you will require knowledge and experience in;

  • A proven track record in support transformation space
  • Demonstrate scrum master and agile delivery management expertise
  • Technical expertise around back office support solutions, CRMs, ITSMs and digital self-service support platforms.
  • Excellent stakeholder management skills
  • Operating both in private and public sector ideally in customer experience management or customer support space.
  • Agile practices and collaborative way of working

Delivery Manager - 3 month Contract - Coventry

Parity - Source, Develop, Transform

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