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Digital Customer Project Officer

Job Title: Digital Customer Project Officer
Contract Type: Contract
Location: East Renfrewshire, Scotland
Industry:
Salary: £27000 - £31300 per annum
Start Date: August / September 2018
Reference: BBBH58266_1533054172
Contact Name: Jessica Roberts
Contact Email: j.roberts@parity.net
Job Published: July 31, 2018 17:22

Job Description

Digital Customer Project Officer - 6 month fixed-term contract - £27,000 - £31,300 per annum

Our public sector client based in East Renfrewshire has an exciting fixed term opportuntiy for a skilled digital professional. You will be supporting a major programme of work which is focussing on adapting to a new digital service working as part of the digital customer expereince team.

You will be responsible for identifying customer service developments and process redesign improvements, working closely with multi-disciplinary teams and departments to ensure consistent user expereince is delivered across various channels and supporting the education and implementation of new processes.

Essential skills:

  • Expereince of ensuring user experience design standards are implemented across all digital processes.
  • Expereince of creating wireframes to outline process design, structure and layout
  • Expereince of delivering projects in line with user centred design principles with the ability to carry out user research and user acceptance testing where required.

The ideal candidate will have previous expereince of working with the public sector or government in a customer focused user expereince role. This role has the potential to be extended for a further 3 months.

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