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Head of Service Delivery

Job Title: Head of Service Delivery
Contract Type: Permanent
Location: Manchester, Greater Manchester
Industry:
Salary: £70000 - £80000 per annum
Reference: BBBH55988_1512475141
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: December 05, 2017 11:59

Job Description


Head of Delivery - Permanent - North West
Head of Delivery - Customer Experience


As the Head of Service Delivery you will manage and lead all day to day customer experiences across the organisations network. You will maintain and repair assets and ensure they are within agreed plans, specifications and targets.
The Head of Service Delivery will be responsible for;

  • Manage and lead the planning of regional work from scheduling, maintenance and responsive activities are delivered to minimise all impact on customers
  • Provide forward planning and management of any known events, severe weather and winter scenarios
  • Drive and deliver continuous improvement
  • Monitor all network emergency services response in case of events
  • Manage and lead development and delivery maintenance work across the region to achieve expected outcomes and performance targets
  • Manage impact of changes and unplanned works
  • Resolve risk and issues
  • Capture of asset data and information


Experience and knowledge required to be successful;

  • In depth understanding and experience of operational service delivery management
  • Management and development of annual financial plans, budgets and service level contracts
  • Asset management
  • Commercial and contractual principals
  • Utilities, Aerospace or Supply Chain industry experience preferred


Head of Delivery - Permanent - North West
Head of Delivery - Customer Experience

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