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Heklpdesk/End User Compute Analyst - Permanent - London

Job Title: Heklpdesk/End User Compute Analyst - Permanent - London
Contract Type: Permanent
Location: London, England
Salary: £30000 - £35000 per annum
Start Date: ASAP
Reference: BBBH55100_1527174124
Contact Name: Andrew Grist
Contact Email: a.grist@parity.net
Job Published: May 24, 2018 16:02

Job Description

A Helpdesk/ End user compute analyst is required on a permanent basis for an exciting media client in London.

You will be the "First Point of Contact" and "First Contact Resolution" for the clients customers. You will be responsible for providing both remote and deskside support.

You will be responsible for providing deskside assistance for applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack.

Salary: Up to £35,000
Location: London
Start Date: ASAP

Key Responsibilities:

  • Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA
  • Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels
  • Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required
  • Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly.
  • Ensuring customer satisfaction levels are maintained and improved where possible.
  • Ensuring a personable desk-side manner with the ability to put users at ease.
  • Recognising and adhering to change management processes to protect production environment.
  • Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion

This role would suit someone with 1st and 2nd line support skills looking for a step up in an exciting and challenging environment.

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