|Job Title:||Helpdesk Officer|
|Location:||Wolverhampton, West Midlands|
|Salary:||£10 - £11.25 per hour|
|Contact Name:||Charlotte O'loughlin|
|Job Published:||May 02, 2018 12:07|
Help desk Officer
Contract. Wolverhampton. £10-£11.25 Per hour. 3 Months +
Help desk Officer required. You will assist users with queries and problems relating to their use of the system. Assistance is provided over the phone, via email and using remote assistance software.
- Offering first line support to users
- Resolving users' systems issues and problems with using the system
- Offering technical guidance on the use of the system
- Referring more complex issues to second line support
- Assisting with the creation of guidance and training documentation
- Recognising and reporting patterns in reported issues/problems to the Systems Manager
Skills and experience
- Previous helpdesk/system support expeirence
- IT Literate able to pick up new systems easily such as CRM/RMS systems.
For more information please apply now.
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