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Helpdesk Officer

Job Title: Helpdesk Officer
Contract Type: Contract
Location: Wolverhampton, West Midlands
Industry:
Salary: £10 - £11.25 per hour
Start Date: asap
Reference: BBBH5705966_1522938337
Contact Name: Charlotte O'loughlin
Contact Email: c.oloughlin@parity.net
Job Published: April 05, 2018 15:25

Job Description

Help desk Officer

Contract. Wolverhampton. £10-£11.25 Per hour. 3 Months +

Help desk Officer required. You will assist users with queries and problems relating to their use of the system. Assistance is provided over the phone, via email and using remote assistance software.

The role

  • Offering first line support to users
  • Resolving users' systems issues and problems with using the system
  • Offering technical guidance on the use of the system
  • Referring more complex issues to second line support
  • Assisting with the creation of guidance and training documentation
  • Recognising and reporting patterns in reported issues/problems to the Systems Manager


Skills and experience

  • A desire to help people
  • Patience, persistence and resilience
  • A positive approach to problem solving and troubleshooting
  • A team player spirit
  • Excellent communication skills
  • Respect for the customer
  • Willingness to learn collaboratively
  • Ability to work unsupervised
  • An empathetic but firm approach to difficult customers

For more information please apply now.

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