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ICC Technical Administrator

Job Title: ICC Technical Administrator
Contract Type: Contract
Location: Glasgow, Scotland
Industry:
IT
Salary: Up to £129.35 per annum
Start Date: ASAP
Reference: BBBH60616_1554222825
Contact Name: Rhys Jones
Contact Email: r.jones@parity.net
Job Published: April 02, 2019 17:33

Job Description

ICC Technical Administrator - 3 Months - Glasgow (Stepps)


An exciting opportunity has arisen to work within the Public Sector supporting Risk Analysts in mitigating the impact of customer issues across Scotland. You will be joining a leading organisation in the United Kingdom and your role with impact circa 5 million customers.


We are looking for hard - working reliable individuals who are committed to delivering a great customer experience. You should have experience of following processes and procedures and have a good capacity for learning. You will be provided with with training on all systems and processes to ensure that you are fully equipped to start you new role.

The role itself operates on a 24/7/365 basis as such you will be expected to work on a rotating shift pattern

Key Accountabilities:
* Call handling from internal field staff
* Updating systems with key information surrounding operational events as they evolve
* Initial investigatory work on new emerging incidents
* Process compliance
* Management of ICC Risk Register

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