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ICT Technician

Job Title: ICT Technician
Contract Type: Contract
Location: Ayr, South Ayrshire
Industry:
IT
Salary: £110.00 - £120.00 per day
Start Date: ASAP
Reference: BBBH60181_1550855401
Contact Name: Sean Campbell
Contact Email: s.campbell@parity.net
Job Published: February 22, 2019 17:10

Job Description

IT Technician


The role is initially a 4 week contract with the possibility to be extended further.


I am looking to get some CVs for an IT Technician to work with one of our major clients based in Ayr. Duties included below:

Job Role

  • To ensure that all support calls are logged appropriately and progressed within the IT Service Desk toolset.
  • To ensure that as many calls are resolved at first point of contact as possible
  • To undertake basic account management tasks e.g. password resets; account unlocking
  • To conduct diagnosis and troubleshooting of any incidents
  • To undertake hardware (e.g. PC and laptops) and software installs
  • To assist in the creation of user documentation if required
  • To work with colleagues in identifying IT trends/problems and escalating as appropriate
  • To assist in major technology rollouts as appropriate

Experience

  • Previous service desk / field technician experience
  • Windows 7 and Windows 10 Operating system experience
  • Diagnostic and troubleshooting experience
  • Active Directory Administration (e.g. basic account management experience)

Skills

  • Ability to be confident and tactful when dealing with staff at all levels
  • Sound organisational skills and ability to manage own workload in light of changing demands
  • Solid customer care skills with ability to empathise with the customer
  • Effective communicator with good listening skills





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