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Incident and Monitoring Analyst

Job Title: Incident and Monitoring Analyst
Contract Type: Contract
Location: Gourock, Inverclyde
Salary: £28769 - £41985 per annum
Start Date: ASAP
Reference: BBBH56765_1520272004
Contact Name: Rachel Beattie
Contact Email: r.beattie@parity.net
Job Published: March 05, 2018 17:46

Job Description

Incident and Monitoring Analyst - 12 month FTC - Gourock - £28, 769 - £41, 985 per annum

A public-sector organisation looking to have an Incident and Monitoring Analyst to join their team on a 12 month FTC. The purpose of the role is to provide Service Desk support, acting as a single point of contact between the business and the Incident and Monitoring function.

Essential Skills:

  • A degree or relevant qualification
  • ITIL v 3 Foundation accredited
  • Minimum of 5 years' experience working in a similar role within a multiple supplier environment
  • Appropriate professional certification
  • A good understanding of event management technologies, virtual and physical servers, replication technologies, basic resilience methods for networks, server databases and applications
  • Experience of working in a complex sourcing environment with multiple, diverse partnerships
  • Identify smarter ways of working with new technology
  • Experience in Stakeholder Engagement
  • Ability to work well in ambiguous and changing environment

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