Infrastructure Analyst (2nd / 3rd line)
|Job Title:||Infrastructure Analyst (2nd / 3rd line)|
|Salary:||£33000 - £35000 per annum + Excellent Benefits|
|Contact Name:||Neil Jadeja|
|Job Published:||September 04, 2017 17:46|
Infrastructure Analyst (2nd / 3rd line) - London - £35,000 p.a. + Excellent benefits
A well-known and respected organisation are looking to recruit a talented Infrastructure Analyst - 2nd line who is looking for a role where they can take on and learn more 3rd line responsibilities.
Day to day responsibilities:
- Administer, support and troubleshoot all Desktops, Laptops, Networking (Wired and Wireless), Printers, Scanners, Applications and mobile devices.
- Carry out network administration tasks including:
- Administration of user logons, mailboxes, telephone extensions, provision of hardware (laptops, mobile phones, tablets).
- Administration of logon account security
- Assist users with Microsoft Office 2010/2013 related queries
- Patching and relocation of CAT6 cabling in accordance with various office moves; assists IT team with relocation of various IT equipment. Reconfiguration of network switching equipment.
- Supports remote workers using Citrix, escalates problems when necessary.
- Assist with Dynamics (CRM), Quickbix Document Generation, and SharePoint related issues
- Ensure that Windows Servers are upgraded and updated with recommended service packs in accordance with IT industry standard practices utilising Windows Server Update Services (WSUS).
- Updating desktops and laptops with latest security applications and patches.
- Responsibility in the build & delivery/deployment of PCs, laptops, mobile phones, tablets. Using appropriate tools
- Responsibility in asset management through the service desk application of IT equipment, e.g. Laptops, mobile phones, tablets etc.
- Supports SharePoint environment, assisting with day to day administration.
- Escalate appropriately to 3rd Line internally and externally with 3rd party support vendors as necessary - Stepping up to cover 3rd line where possible
- Administration of the Citrix farm, day to day management, patching, availability and updates, alongside secure envoy (2 Factor) to ensure a higher level of security
- Experience in technical support encompassing varying hardware (HP Proliant) and software platforms (Windows, Linux and Mac OSX).
- Experience of Microsoft Windows 2008 / 2012 server environments
- Active Directory Administration / Microsoft Exchange / Office 365 administration
- Experience of Microsoft Windows 7, using deployment technologies such as WDS (Windows Deployment Services) or SCCM (System Center Configuration Manager)
- Experience of virtual infrastructure e.g. VMware
- Experience with storage devices e.g. Fibre Channel, Storage Area Network (SAN) / Network Attached Storage (NAS) etc.
- Demonstrable ability to provide courteous & professional support to end users.
- Apple iPhone and iPad devices - Setup and deployment in a corporate enterprise. Experience of Mobile Device Management (MDM) solutions, e.g. Meraki, Mobile Iron or Airwatch.
- Windows Group Policy creation, deployment and troubleshooting.
- Good knowledge and experience with Networking Switching Infrastructure i.e. VLAN's, Trunks, DHCP, DNS, static routing etc. Cisco Certified Network Associate (CCNA) or equivalent (desirable).
- Experience with Cisco ASA firewalls, access lists, Demilitarized Zone (DMZ) and Virtual Private Networks (VPNs)
Nice to Haves:
- ITIL Foundation certified
- CCNA or equivalent
If you are looking to work for a company that uses the latest technologies in a professional environment, please apply today.
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