Latest Opportunities


IT Help-desk Analyst - Stirling - Permanent - 1st Line

Job Title: IT Help-desk Analyst - Stirling - Permanent - 1st Line
Contract Type: Permanent
Location: Stirling, Scotland
Salary: Up to £23000.00 per annum + Ben
Start Date: ASAP
Reference: BBBH57627_1527582787
Contact Name: Craig Ross
Contact Email: c.ross@parity.net
Job Published: May 29, 2018 09:33

Job Description

IT Helpdesk Analyst - Stirling - Permanent - 1st Line

Experienced 1st Line IT Helpdesk Analyst required on a permanent basis based in Stirling.

As part of the IT Team, you will act as single point of contact for incoming calls and emails from internal users, assisting end users with technical and process queries across hosted and in-house services, assigning incidents and requests to the appropriate 2nd and 3rd line teams as required.

You will liaise with external ICT suppliers and remote support companies and provide operational oversight of IT service support to ensure that our service users receive an excellent service.

Required skills and experience include but are not limited to -

  • Educated to HNC, or with 2 years' experience in a technical role.
  • You will ideally have a keen interest in technology,
  • together with excellent organisational and customer service skills.

NOTE - This post is subject to PVG Disclosure Scotland clearance.

Parity Professionals - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services.

At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy.