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IT Helpdesk Analyst - 1st Line, Microsoft,Windows,Call Handling

Job Title: IT Helpdesk Analyst - 1st Line, Microsoft,Windows,Call Handling
Contract Type: Contract
Location: Glasgow, Scotland
Salary: £22453 - £26853 per annum
Start Date: ASAP
Reference: BBBH54571_1501169213
Contact Name: Emily Cotterill
Contact Email: e.cotterill@parity.net
Job Published: July 27, 2017 16:27

Job Description

IT Helpdesk Analyst - 1st Line, Microsoft, Windows, Call Handling- required for fixed term position with public sector client based in Glasgow for 3 months.

Our client has an excellent opportunity for an experienced IT Helpdesk Analyst who will deal directly with customer incidents from customers across all three partner organisations, where required these will be passed to the appropriate resolver group which may be a 3rd party supplier.

Essential Criteria

  • Proven track record in call handling
  • Previous experience of working in a service environment
  • Previous experience of using online tools to record and monitor customer contacts
  • HND or SCQF level 7/8 qualification in a computing related subject or equivalent
  • Knowledge of Windows Operating Systems and Microsoft Office Applications
  • Excellent communication skills
  • Good problem solving skills
  • Understanding of the ITIL Framework and its application
  • Previous experience of working within a service centre where the service is delivered by multiple suppliers.
  • Knowledge of Microsoft Office 365

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