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IT Helpdesk Analyst

Job Title: IT Helpdesk Analyst
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: £100 - £110 per day + depending on experience
Start Date: 14/08/2017
Reference: BBBH54411_1499791378
Contact Name: Emer Meehan
Contact Email: e.meehan@parity.net
Job Published: July 11, 2017 17:43

Job Description

IT Technician / Support / Helpdesk - Edinburgh - 12 weeks

IT - Support - Service Desk - Helpdesk - call logging - troubleshooting - PC - Laptop - Window

We have fantastic contracting opportunity for an experienced IT Technician to work as the first point on an IT support desk.

This is a 12-week contract based on site for our Edinburgh based public sector client.

You will be required to log and resolve calls of users for IT issues, the aim to do resolve calls on initial call but where this is not possible you will pass this to 2nd line support team.

  • Previous experience of working in an IT helpdesk environment
  • Excellent IT and customer service skills
  • Previous call logging and troubleshooting experience
  • Previous experience of supporting PC's, Windows and IT systems
  • Excellent communications skills
  • ITIL Foundation awareness or certification

If you have the skills and experience required for this position please send me your CV for consideration.

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