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IT Helpdesk / 1st line support / £115.34 Edinburgh

Job Title: IT Helpdesk / 1st line support / £115.34 Edinburgh
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: Up to £115.34 per day
Start Date: ASAP
Reference: BBBH58593_1536069488
Contact Name: Barbara Tomaszewska
Contact Email: B.Tomaszewska@parity.net
Job Published: September 04, 2018 14:58

Job Description


1st line helpdesk support 6 month contract - inside IR35 - Edinburgh - £115.34 per day

We have fantastic opportunity for an experience IT support Analyst based in Edinburgh

Main Duties:

- 1st line response via On-line Helpdesk System (Unidesk), Email,
Telephone and face-to-face
- Triaging incoming issues/requests and prioritising responses
- Site visits (mainly within the same building) to assist users in
resolving issues and offering advice and support
- Assist second line teams. This will include work such as H/W installs,
OS and Apps installs and logical and physical network support
- Assist with the upgrade/installation/maintenance of computers labs
(Windows or Linux based)
- Purchasing and installing new I.T. kit

The schools use Windows (7&10), MacOS and Linux operating systems. - MacOS and Linux are nice to have but not essential.

Please send CV for consideration

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