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IT Helpdesk

Job Title: IT Helpdesk
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: £110 - £120 per day
Start Date: ASAP OCTOBER START
Reference: BBBH55428_1507826450
Contact Name: Jessica Roberts
Contact Email: j.roberts@parity.net
Job Published: October 12, 2017 17:40

Job Description

Helpdesk Technician - Immediate Start - 4 weeks - Edinburgh - £110/£120 per day.

Our Higher Education client based in Edinburgh has an exciting opportuntiy for a skilled IT Helpdesk professional to support students and staff with 1st/2nd line IT issues. This is an urgent requirement for someone to start as soon as possible for a duration of four weeks.

Essential skills:

  • Experience in supporting users with little technical knowledge with understandable and adaptable use of language
  • Previous experience of providing 1st/2nd line support face to face and over the phone
  • Experience of contributing information regarding systems and procedures to handbooks and guidance manuals
  • Experience of resolving IT issues and logging issues, escalating when necessary
  • Experience of supporting mobile devices and printers
  • Knowledge of Windows 7/10, Office 2013/Office 2016 and Office 365

The ideal candidate will have previous experience of working with a higher education organisation supporting staff and students.

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Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.