IT Service Desk Analyst / 2 months / Edinburgh / £120 per
|Job Title:||IT Service Desk Analyst / 2 months / Edinburgh / £120 per|
|Salary:||£90 - £120 per day|
|Contact Name:||Yana Yovkova|
|Job Published:||March 14, 2018 15:22|
Dynamic IT 1st line Service Desk Analyst required for a public sector organisation for 2-3 months contract based in Edinburgh
The role will include handling telephone calls received via the Mitel contact centre system, promote the use of the online self-service portal and password manager system to customers, recording/ logging incidents and service requests on behalf of customers.
- Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
- Excellent organisational skills
- Experience of working with an IT Service Desk or similar ITIL support role
- Experience of incident management and working with relevant ITSM tools.
- Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
- Experience of supporting BlackBerry, Android and iPhone devices (BES 5 and BES12).
- Experience of supporting Bitlocker encryption
- Experience of Active Directory - Users accounts and Groups.
- nowledge of supporting Mitel Telephony
- ITIL Foundation qualified
- Service Desk Institute - SDA qualified.
Please note this role falls inside IR35.
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