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IT Service Desk Analyst / 2 months / Edinburgh / £120 per

Job Title: IT Service Desk Analyst / 2 months / Edinburgh / £120 per
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: £90 - £120 per day
Start Date: ASAP
Reference: BBBH56840_1521040925
Contact Name: Yana Yovkova
Contact Email: y.yovkova@parity.net
Job Published: March 14, 2018 15:22

Job Description

Dynamic IT 1st line Service Desk Analyst required for a public sector organisation for 2-3 months contract based in Edinburgh

The role will include handling telephone calls received via the Mitel contact centre system, promote the use of the online self-service portal and password manager system to customers, recording/ logging incidents and service requests on behalf of customers.

Essential Skills

  • Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
  • Excellent organisational skills
  • Experience of working with an IT Service Desk or similar ITIL support role
  • Experience of incident management and working with relevant ITSM tools.
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
  • Experience of supporting BlackBerry, Android and iPhone devices (BES 5 and BES12).
  • Experience of supporting Bitlocker encryption
  • Experience of Active Directory - Users accounts and Groups.

Desirable skills

  • nowledge of supporting Mitel Telephony
  • ITIL Foundation qualified
  • Service Desk Institute - SDA qualified.

Please note this role falls inside IR35.

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