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IT Service Desk Analyst/ Edinburgh/ £120 per day/ 3 months

Job Title: IT Service Desk Analyst/ Edinburgh/ £120 per day/ 3 months
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: £115 - £120 per day
Start Date: ASAP
Reference: BBBH57404ecm_1527585064
Contact Name: Barbara Tomaszewska
Contact Email: B.Tomaszewska@parity.net
Job Published: May 29, 2018 10:11

Job Description

We have a fantastic opportunity for an experienced IT Service Desk Analyst with our public-sector client for a 3 months contract £115 - £120 per day based in Edinburgh.

In this role, you will be responsible for providing a professional and customer focused first line business service and technical support. Liaise with customers, colleagues and 3rd parties by phone, email and face to face in order to log incidents, service requests and other IT changes. Resolve as many incidents and requests as possible at first point of contact with the customer assigning to 2nd / 3rd line support or external suppliers as appropriate.

Essential Skills:

  • Excellent communication skills with the ability to listen, empathise and reassure customers (Leading and communicating)
  • Ability to work using own initiative to solve problems (Analysis and making effective decisions)
  • Ability to effectively manage changing priorities and deadlines (Delivering a quality of service)
  • Ability to work effectively as part of a small team with a strong customer and business focus (Demonstrating commitment and drive)
  • The ability to develop and maintain effective working relationships with a range of stakeholders (Collaborating and partnering)
  • Significant technical competence with IT, familiar with using and supporting Microsoft Office, e-mail, and business applications (Technical skills)

Please supply your CV for consideration

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