IT Service Desk Analyst / FTC 6 months/ Merlose
|Job Title:||IT Service Desk Analyst / FTC 6 months/ Merlose|
|Location:||Melrose, Scottish Borders|
|Salary:||Up to £20000 per annum|
|Contact Name:||Barbara Tomaszewska|
|Job Published:||May 09, 2018 16:30|
IT Service Desk Analyst / FTC 6 months/ Melrose
We have a fantastic opportunity for an experienced IT Service Desk Analyst for a 6 months fixed term contract based in Melrose.
The successful candidate would need to take part in shifts which run between 8-4 and 9-5 - there is also a late shift running every 7 weeks or so which is from 10-6.
- Deal with all support calls logged via the Self-Service Portal and by telephone using our call management system (TOPdesk)
- Provide first line diagnosis and quick fix resolutions where possible.
- Active Directory account administration using Active Roles Server
- Understand and work to meeting SLAs (service level agreements)
- To ensure all tickets are logged to the correct teams
- To ensure all required information is gathered and recorded in a clear and concise manner
- Demonstrate the ability to deliver to individual performance and team targets
- Demonstrate the ability to maintain high morale within a high pressure environment
- Experienced in customer interaction and analytical skills
- Commitment to achieving high quality customer service and support quality care
- Demonstrable experience of team working
- Educated to "Higher" level or equivalent.
- Experience of working with technology
- Demonstrate a track record in customer services.
- ITIL Service Management awareness
- Partnership working and relationship building with customers
Parity - Source, Develop, Transform
Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.
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