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IT Service Desk Assistant

Job Title: IT Service Desk Assistant
Contract Type: Permanent
Location: Glasgow, Scotland
Industry:
IT
Salary: £21000 - £25000 per annum
Start Date: ASAP
Reference: BBBH59284_1541612798
Contact Name: Rhys Jones
Contact Email: r.jones@parity.net
Job Published: November 07, 2018 17:46

Job Description

Sevice Desk Assistant - £21-25k per annum - Glasgow


Key Responsibilities

  • To provide first line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email and desk-side support;
  • To ensure all support calls and service requests are logged and administered using the appropriate service desk systems and working to agreed service levels;
  • To ensure support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures;
  • To provide user support to staff in remote offices, making site visits as required;
  • To assist with the administration of staff joining, leaving or moving within the organisation in relation to the creation of user accounts, password creation, email accounts and security access;
  • To assist with the installation of new hardware as required for new users or systems upgrades;
  • To assist with the maintenance of the asset register, ensuring all assets are tagged and accurately recorded in the register;
  • To assist with the administration, maintenance and provision of the organisations mobile working and telephone services;
  • To assist with the creation and maintenance of all documentation relating to Information Services procedures;
  • Have good knowledge of Microsoft operating systems and office products.

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